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We are dedicated to excellence in customer service. Your shopping cart will calculate shipping costs BEFORE you check out, so you don't have to wonder how much it will cost. We ship within 2 business days of receipt of payment by insured, trackable delivery, however, due to shipping variables beyond our control, we ask that you please allow 14 days for delivery. Hopefully this page answers all of your questions, but if not, please ask!
Gifts of Discernment CONTACT US You can contact us by leaving a message (24/7) at 515-414-1347. Our hours are Tuesday through Saturday between the hours of 9 a.m. and 5 p.m. Central Time. You can leave a message anytime, and we will return your call as soon as possible. You can also send us an e-mail by clicking here. We try to reply to all e-mails within one or two business days. Mail payments along with your completed order form or Customer Service inquiries to: Jaime Lyn PAYMENT POLICY We accept the following form(s) of payment: Personal Checks, Money Order, and PayPal. We request that all payments be made within seven (7) days after the date of order. All purchases MUST BE made in U.S. dollars. SHIPPING POLICY We ship all smalls (i.e. porcelain, glass, silver, jewelry, etc.) via Insured and Trackable carriers. We will ship within two (2) business days (normally sooner) after receipt of payment via PayPal, Cashiers Check and Money Orders. We reserve the right to hold merchandise purchased with personal checks a minimum of 10 business days until the check clears. As you can see from our feedback, we have very fast shipping, but if you require overnight shipping, please add $20.00. We ship to the U.S., APO, FPO, Canada, the U.K. and most European countries. We do not ship to Australia, the Middle East or Asia. SHIPPING RATES: Within the U.S.: normally $6.99 to $8.99 per destination depending upon the speed of delivery you select and the weight of the item. RETURNS POLICY Our return policy is designed to ensure a smooth, enjoyable buying experience. Every new item you buy from us must be free of defects or you may return it for merchandise cost refund or replacement. Buyer must contact the seller within 72 hours of delivery confirmation for Return Authorization and instructions. Shipping and handling fees are not refundable. Custom orders are warranteed against defects in materials only. You may return your custom item plus $5.00 per item to cover return postage and handling for a replacement within 72 hours of delivery confirmation. All returns are at the expense of the buyer. Returned antique or collectible merchandise must include our original label and code and must be returned in the same condition as received. All returns are done at the expense of the buyer. Generally we do not have replacements of these items available. Your merchandise cost refund will be issued once we have verified the condition and authenticity of the returned merchandise, usually within three business days.
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